Cancelling an order
You can cancel at two different moments, and they work differently. Before we post your parcel you can cancel anything, for any reason. After it arrives you have the statutory 14 days to change your mind — the detail of that is on Delivery & returns.
Cancel your order here
The quickest way: fill this in and it is done. It works whether your order has been posted or not, and you will get an email confirming the date and time we received it.
Before we post it
Email info@unboxian.com with your order number and we will stop it. If we have not handed the parcel to An Post yet, you get all your money back — the price of the goods and the delivery charge — and nothing is deducted.
We usually post within one working day, so if you have changed your mind it is worth telling us quickly. If your parcel has already gone, nothing is lost: it simply becomes a return instead of a cancellation, and you still have your 14 days.
Orders for stock that has not arrived yet
Some products are sold before they reach us and show an expected delivery date instead of “in stock”. Those orders are paid for now and posted when the stock lands.
You can cancel one of these at any point until it is posted, and get a full refund. You do not have to wait for the goods to arrive first, and you do not need a reason. If our supplier is late and the date we promised slips, we will write and tell you — cancelling then costs you nothing either.
After it arrives: your 14 days
You have 14 days from the day the order reaches you to tell us you are cancelling, and another 14 days after that to send the goods back. A clear statement is enough — an email saying you want to cancel does the job. You do not have to use the form below.
What we refund, who pays the return postage and how long it takes are set out on Delivery & returns, so that there is only one version of it.
Model cancellation form
This is the form set out in Schedule 3 of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. We are required to make it available to you. You are not required to use it — copy it into an email, print it, or ignore it and just write to us in your own words.
Model cancellation form
[Complete and return this form only if you wish to cancel the contract.]
— To Unboxia Limited, 134 Rusheeney View, Rusheeney Village, Clonsilla, Dublin D15 YKA6, Ireland, info@unboxian.com:
— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],
— Ordered on [*]/received on [*],
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) [only if this form is notified on paper],
— Date
[*] Delete as appropriate.
If something goes wrong instead
Cancelling is for changing your mind. If an item turned up faulty, damaged or not what you ordered, that is a different right and a better one — you are entitled to a repair, replacement or refund under the Consumer Rights Act 2022, and the return postage is ours. Write to us and say what happened.
Who we are
Unboxia Limited, 134 Rusheeney View, Rusheeney Village, Clonsilla, Dublin D15 YKA6, Ireland. Registered in Ireland, company number 822279. VAT number IE4770579AH.