Contact
We are a small shop in Dublin, and the person who reads your message is the same one who packs the box. Tell us your order number first and the problem second — that is the fastest way to get it sorted.
Who we are
Unboxia Limited, 134 Rusheeney View, Rusheeney Village, Clonsilla, Dublin D15 YKA6, Ireland. Registered in Ireland, company number 822279. VAT number IE4770579AH. That is our registered address and the address to send a complaint to.
How to reach us
By email, to info@unboxian.com. Put your order number in the subject. You keep a copy of what you sent, with its date, which is worth having if something goes wrong.
Or by post, to the address above.
How long we take
We read what comes in Monday to Friday. Give us one working day. If you have heard nothing after three, write again — at that point something has gone wrong at our end, not yours, and we would rather have the message twice than not at all.
Sending something back
Start here, then read Delivery & returns for the time limits and who pays the postage. You do not need a form or a reason — a plain statement that you are cancelling, with your order number, is enough.
Tell us before you post anything back — through the cancellation form or by email. Our reply gives you the address to send it to, so a parcel does not go missing at the one point where nobody is expecting it.
Something wrong with your order
Damaged, not what you ordered, missing from the box, or late. Same route, same details: order number, and what is actually wrong. For damage, a photo saves everyone a round trip.
If the item arrived damaged or was not what you ordered, the return postage is ours and so is the replacement. That is set out in Delivery & returns, along with your rights under the Consumer Rights Act 2022, which stand whatever this page says.
Your order confirmation
After you pay, Stripe brings you back to a page with your order on it. The link has a key in it, so only you can open it. Save that link. It is the confirmation of your order and it does not expire — you can come back to it whenever you need the details.
We also email you the confirmation, with the same link in it, as soon as the payment reaches us.
Where we sell
The Republic of Ireland only. We cannot deliver to Northern Ireland or to Great Britain, and asking nicely will not change it — the checkout will not accept an address outside the State.
We sell to people, not on business terms. There is nowhere at checkout to put a company name or a VAT number. If you need a VAT invoice for an order, email us and we will issue one. Prices on the site include Irish VAT at 23%.
Suppliers and distributors
If you distribute consumer brands and are looking for a retail partner in Ireland, email info@unboxian.com with the brands you carry. We reply to business enquiries within two working days, and we can send full company documentation on request.
If we cannot sort it out
Complain in writing to Unboxia Limited at the address at the top of this page, and say what you want us to do about it. If that gets you nowhere, the Small Claims procedure at your local District Court is built for exactly this: it is cheap, it is done by post and online, and you do not need a solicitor.